All Systems Operational
Billing   Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout   Operational
90 days ago
99.91 % uptime
Today
Communications Operational
90 days ago
99.99 % uptime
Today
Email (Outbound & Inbound)   Operational
90 days ago
99.99 % uptime
Today
Telephone   Operational
90 days ago
100.0 % uptime
Today
Online Live Chat   Operational
90 days ago
100.0 % uptime
Today
Faxes   Operational
90 days ago
100.0 % uptime
Today
Property Directory   Operational
90 days ago
100.0 % uptime
Today
Reporting   Operational
90 days ago
100.0 % uptime
Today
Search Operational
90 days ago
99.98 % uptime
Today
Hotel Search   Operational
90 days ago
100.0 % uptime
Today
Train Search   Operational
90 days ago
100.0 % uptime
Today
Flight Search   Operational
90 days ago
99.93 % uptime
Today
Car Hire Search   Operational
90 days ago
100.0 % uptime
Today
User Accounts   Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger   Operational
Intercom Mobile Messenger   Operational
Intercom Intercom Web Application   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018
Resolved - This incident has been resolved.
Sep 19, 15:00 BST
Investigating - Due to a high volume of email traffic, some customers may have experienced a delay in receiving emails sent today. We're currently dealing with the backlog and endeavour to restore normal email service as soon as possible.
Sep 19, 14:41 BST
Sep 18, 2018

No incidents reported.

Sep 17, 2018
Resolved - This incident has been resolved.
Sep 17, 18:33 BST
Identified - Due to a high volume of email traffic, some customers may have experienced a delay in receiving emails sent after 1:30pm today. We're currently dealing with the backlog and endeavour to restore normal email service as soon as possible.
Sep 17, 17:05 BST
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - We can confirm that the issue has been resolved and Advance fares are being returned.
Sep 11, 16:50 BST
Monitoring - We have received a message from NRS that the fix has been applied and advance fares should now be returned. We will continue to monitor the situation.
Sep 11, 16:43 BST
Update - We have an update from NRS who have said that this has been identified as an issue with a faulty data table. They are working to resolve the issue and estimate that it will be fixed by tomorrow.
Sep 11, 13:34 BST
Update - We are chasing our supplier and NRS for an update.
Sep 11, 12:33 BST
Identified - We have raised a case with our supplier. They have replied saying that the National Reservation System (NRS) is down and they have raised a case. We are also raising a case with the NRS support.
Sep 11, 11:36 BST
Update - We have raised a case with our supplier. They have replied saying that the National Reservation System (NRS) is down and they have raised a case. We are also raising a case with the NRS support.
Sep 11, 11:16 BST
Update - We are investigating the cause of Advance fares not being available to customers.
Sep 11, 11:07 BST
Investigating - Looks as though the National Reservation System (NRS) is down. This means customers won’t be getting any Advance fares coming back in search results. They will still get walk up fares.
Sep 11, 11:04 BST
Sep 10, 2018
Resolved - This incident has been resolved.
Sep 10, 15:04 BST
Update - We have resolved the issue
Sep 10, 15:04 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 10, 14:01 BST
Investigating - We are currently investigating this issue.
Sep 10, 13:43 BST
Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.