All Systems Operational
Billing   Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout   Operational
90 days ago
99.68 % uptime
Today
Communications Operational
90 days ago
100.0 % uptime
Today
Email (Outbound & Inbound)   Operational
90 days ago
100.0 % uptime
Today
Telephone   Operational
90 days ago
100.0 % uptime
Today
Online Live Chat   Operational
90 days ago
100.0 % uptime
Today
Faxes   Operational
90 days ago
100.0 % uptime
Today
Property Directory   Operational
90 days ago
100.0 % uptime
Today
Reporting   Operational
90 days ago
99.92 % uptime
Today
Search Operational
90 days ago
99.9 % uptime
Today
Hotel Search   Operational
90 days ago
99.92 % uptime
Today
Train Search   Operational
90 days ago
99.69 % uptime
Today
Flight Search   Operational
90 days ago
100.0 % uptime
Today
Car Hire Search   Operational
90 days ago
100.0 % uptime
Today
User Accounts   Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger   Operational
Intercom Mobile Messenger   Operational
Intercom Intercom Web Application   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2019

No incidents reported today.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Resolved - The intermittent issues with a supplier which were affecting some hotel search results has been resolved. Please accept our apology for any inconvenience this may have caused.
Jan 12, 20:44 GMT
Monitoring - We have put out a fix to restore hotel and room search to normal operation.
Jan 11, 22:58 GMT
Identified - We are still working with our supplier to resolve this.
Jan 11, 21:46 GMT
Investigating - We are currently experiencing intermittent issues with a hotels supplier, which may affect some hotels search results.

We are working hard to resolve this issue.
Jan 11, 15:23 GMT
Jan 10, 2019
Resolved - All affected train bookings should now have been processed.
Jan 10, 14:14 GMT
Update - We have now fixed this issue for new train bookings. We are working to confirm the affected train bookings as soon as possible.
Jan 10, 13:46 GMT
Update - We have identified the cause of the problem and are working on a fix.
Jan 10, 13:33 GMT
Investigating - We are currently investigating this issue.
Jan 10, 13:30 GMT
Jan 9, 2019
Resolved - This incident has been resolved.
Jan 9, 17:06 GMT
Identified - One of our hotel providers is currently experiencing an issue which is affecting our ability to retrieve some hotel search results.

We will resolve this incident once we have received confirmation the issue has been resolved.
Jan 9, 16:25 GMT
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.

Jan 3, 2019
Resolved - This incident has now been resolved, we apologise for the disruption.
Jan 3, 15:14 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 3, 14:30 GMT
Update - We believe we have isolated the cause and are deploying a solution. We hope full service will be resumed within 10 minutes
Jan 3, 14:27 GMT
Investigating - We are currently experiencing a service disruption with hotel room searches

Our engineering team is working to identify the root cause and implement a solution. All users may be affected.

We will update you as soon as possible.
Jan 3, 14:19 GMT
Jan 2, 2019

No incidents reported.