All Systems Operational
Billing   Operational
90 days ago
100.0 % uptime
Today
Booking / Checkout   Operational
90 days ago
99.75 % uptime
Today
Communications Operational
90 days ago
99.99 % uptime
Today
Email (Outbound & Inbound)   Operational
90 days ago
99.99 % uptime
Today
Telephone   Operational
90 days ago
100.0 % uptime
Today
Online Live Chat   Operational
90 days ago
100.0 % uptime
Today
Faxes   Operational
90 days ago
100.0 % uptime
Today
Property Directory   Operational
90 days ago
100.0 % uptime
Today
Reporting   Operational
90 days ago
99.92 % uptime
Today
Search Operational
90 days ago
99.96 % uptime
Today
Hotel Search   Operational
90 days ago
99.93 % uptime
Today
Train Search   Operational
90 days ago
100.0 % uptime
Today
Flight Search   Operational
90 days ago
99.93 % uptime
Today
Car Hire Search   Operational
90 days ago
100.0 % uptime
Today
User Accounts   Operational
90 days ago
100.0 % uptime
Today
Intercom Web Messenger   Operational
Intercom Mobile Messenger   Operational
Intercom Intercom Web Application   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2018

No incidents reported today.

Nov 20, 2018

No incidents reported.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018
Resolved - This issue is now resolved and Premier Inn hotels can now be booked in travel.cloud. Apologies for any inconvenience caused.
Nov 17, 23:31 GMT
Update - Our provider, Premier Inn, is still experiencing an issue affecting our ability to confirm bookings.

We have switched Premier Inn off as a provider until they are able to resolve the issue.

We will continue to monitor the situation and restore the ability to book Premier Inn products once the issue is resolved by Premier Inn.
Nov 17, 13:20 GMT
Identified - Our provider, Premier Inn, is currently experiencing an issue which is affecting our ability to confirm bookings.

We will resolve this incident once we have received confirmation the issue has been resolved from our provider.
Nov 17, 09:58 GMT
Nov 16, 2018
Resolved - This issue is now resolved, EasyJet flights are successfully booking again.
Nov 16, 10:50 GMT
Update - The issue affecting the 3rd party system is a global issue and they are working to resolve it., unfortunately we don't have an estimate for when a fix will be in place. Until this issue is resolved, EasyJet flights will not be bookable through travel.cloud when paid for on credit account. Direct purchases using credit/debit card should still be ok.
Nov 15, 17:56 GMT
Identified - We have noticed that some bookings made for EasyJet flights have failed silently. This is due to an issue with a 3rd party system. We are monitoring the situation and will update once EasyJet flights can be booked again.
Nov 15, 17:15 GMT
Nov 15, 2018
Resolved - All outstanding hotel confirmation emails have been sent too. Thank you again for your patience.
Nov 15, 15:34 GMT
Update - All outstanding confirmation emails have been sent. We are still checking hotel confirmation emails.
Nov 15, 14:38 GMT
Update - We're making progress on a fix. Thank you for your patience.
Nov 15, 13:39 GMT
Update - We’re still working on it, please bear with us.
Nov 15, 12:38 GMT
Identified - Approx 35 hotel bookings between 10:11 and 10:33 this morning have had confirmation and hotel payment instruction emails delayed. We are working on ensuring they get sent.
Nov 15, 11:36 GMT
Nov 14, 2018
Resolved - This issue has now been resolved.
Nov 14, 12:36 GMT
Monitoring - A fix has been applied and we are verifying it has resolved the issue.
Nov 14, 11:58 GMT
Identified - An issue has been identified where Booker and Traveller names and email addresses are missing from the Travel Analysis report. The Billing report is unaffected.
Nov 14, 11:28 GMT
Nov 13, 2018

No incidents reported.

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.